The guarantees that come with your purchase
Andersens has two guarantees in place: one on the product and one on carpet installation. Both are set out in full below, terms included, so you can read exactly what each one covers before you need it.
If something is not right, the claim form at the foot of this page goes to the store that supplied your job.
Two guarantees, terms in full
Both guarantees, terms included
These are the guarantees as published. The terms under each one are part of the guarantee, not a footnote to skip.
100 Day Peace of Mind Guarantee
- Available to original purchaser owner-occupiers of domestic residences only.
- Applies to eligible flooring and rug purchases paid in full.
- Replacement requests must be submitted within 100 days of installation.
- Covers product cost only, does not include installation.
- No refunds available. Furniture moving and travel charges may apply.
Life of Your Carpet Installation Guarantee
Your flooring should look and perform its best for years to come. That’s why Andersens backs its workmanship with our Life of the Carpet Installation Guarantee. If an installation issue arises due to the original fitting of your carpet, we’ll work with you to put it right, giving you added confidence long after installation day.
This guarantee is available to eligible residential customers and applies to qualifying carpet installations. Terms, conditions, exclusions and service charges may apply.
- Available to domestic customers only.
- Applies to qualifying carpet installations paid in full within 7 days of installation.
- Guarantee is limited to the original purchaser and is not transferable.
- Excludes rugs, remnants, seconds, carpet tiles, direct stick and dual bond installations.
- Does not cover carpet manufacturing defects, accidental damage, improper cleaning, or damage caused by third parties.
- Furniture moving and travel charges may apply.
- Refunds are not available under this guarantee.
Tell us what is not right
Fill this in and it reaches the Andersens store that supplied your job, because that store holds your order and arranged the installation. Include the address the work was done at so the claim finds the right store.
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Common questions
How do I make a claim?
Use the claim form on this page. It goes to the Andersens store that supplied the job, because that store holds your order and arranged the installation.
Which guarantees apply to my purchase?
Both guarantees on this page apply to the purchases described in their own terms. Read the terms under each one, and if you are not sure which covers your situation, your local store can tell you. Find it on the store finder.
Do these guarantees replace my consumer rights?
No. As the terms state, the 100 Day Peace of Mind Guarantee is offered above and beyond, and does not limit, your rights under the Australian Consumer Law.
Who do I talk to first?
The store that supplied the job. Their number is on the store finder. For anything the store cannot help with, contact head office.
Still choosing?
Book a measure and quote, or call into a showroom and talk it through with someone who fits these floors for a living.
Already a customer with a problem? Make a claim or contact head office.