About Andersens
The guarantees that come with your purchase
Andersens has two guarantees in place: one on the product and one on carpet installation. Both are set out in full below, terms included, so you can read exactly what each one covers before you need it.
If something is not right, the claim form at the foot of this page goes to the store that supplied your job.
In full
Both guarantees, terms included
These are the guarantees as published. The terms under each one are part of the guarantee, not a footnote to skip.
100 Day Peace of Mind Guarantee
Choosing new flooring or window coverings is a big decision. We want you to feel completely confident, not just on the day you buy, but long after you’re settled in. That’s why every Andersens purchase comes with our 100 Day Peace of Mind Guarantee. If, within 100 days of your new floors or window coverings being laid, they just aren’t right for your home, we’ll replace the product for you. This is our promise, above and beyond your standard manufacturer warranty. Because at Andersens, our relationship doesn’t end when the job is done. It’s what makes us the respected name in floors and more.
- Applies to residential owner-occupied purchases only.
- Covers replacement of the product supplied up to the value of the original product.
- Installation and labour costs are not included.
- The 100 day period commences from the date of installation.
- This guarantee is offered above and beyond, and does not limit, your rights under the Australian Consumer Law.
Life of Your Carpet Installation Guarantee
Andersens wants you to enjoy living with your new carpet and feel comfortable with your purchase. The Andersens store where you purchased your carpet will guarantee installation (workmanship and installation materials) for the whole life of your carpet.
- Applies to residential owner-occupied purchases only.
- Covers replacement of the product supplied up to the value of the original product.
- It is the customer’s responsibility to move the furniture or charges may apply.
Make a claim
Tell us what is not right
Fill this in and it reaches the Andersens store that supplied your job, because that store holds your order and arranged the installation. Include the address the work was done at so the claim finds the right store.
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Questions
Common questions
How do I make a claim?
Use the claim form on this page. It goes to the Andersens store that supplied the job, because that store holds your order and arranged the installation.
Which guarantees apply to my purchase?
Both guarantees on this page apply to the purchases described in their own terms. Read the terms under each one, and if you are not sure which covers your situation, your local store can tell you. Find it on the store finder.
Do these guarantees replace my consumer rights?
No. As the terms state, the 100 Day Peace of Mind Guarantee is offered above and beyond, and does not limit, your rights under the Australian Consumer Law.
Who do I talk to first?
The store that supplied the job. Their number is on the store finder. For anything the store cannot help with, contact head office.
Next step
Still choosing?
Book a measure and quote, or call into a showroom and talk it through with someone who fits these floors for a living.
Already a customer with a problem? Make a claim or contact head office.